Case management and tracking is handled primary with Microsoft Office and INSZoom, a widely used interactive immigration case management and tracking system. Our experience with them has been good compared to the other major vendors in the world. Zoom covers all the basics for interactive, real-time immigration data management, forms and applications security protocol. However, they are also very available 24/7 for questions, training and reports management. Internally, for our firm’s tracking and monitoring, Zoom is essential and reliable.
Notably, we are not inflexible in our handling of our clients’ needs and we do not insist in our clients’ use of the online case management system. Some of our clients prefer hard copy questionnaires or questionnaires to be submitted and completed via email only. We accommodate all needs, having developed up-to-date forms and processes for various business and family immigration matters.